How E-Commerce can reduce cycle time, improve employee's empowerment and facilitate customer support

cozElectric commerce which is known as e-commerce, was growing rapidly in this few year till now and created a huge benefits such as increase our lifestyle, standard of living and economic growth. E-commerce usually applied in buying and selling of products and services over electronic systems such as the Internet and other computer networks.

In this blog I will separate it in 3 sections on how E-commerce can help reduce the cycle time , improve employee's empowerment and facilitate customer support.

1. How E-Commerce can help reduce the cycle time?

From what we observe, try and learn, E-Commerce actually creates much easier way for us to handle our daily tasks such as business transaction without any barriers of time and place. Every click on the screen or the mouse can help us to manage our transaction. It is so simple just click on it! Moreover, it also reduce our time to go to mall or outlets and it also help the sellers to increase their sales.

Let's us compare with the traditional services with E-commerce services, first as I stated is the time we consumed on services was reduced. Secondly, E-Commerce usually operates in 24 hours per day. Lastly, E-Commerce is more systematic compare to traditional services which is more complex.

2.Improve Employee's Empowerment

By adopting E-Commerce , the informations are collected from all around the world and centralized it thus, it will enables the employees easier to get the data. Besides that, the software that we are using normally will upgrade from time to time and of course it will applied on E-Commerce too, so it will enhances their performance and also increase customer services.

3. Faciilitate Customer Service

The CRM system can helps to increase customers' satisfaction. Creative web page designed will provide accurate/relevance information to customers and it helps to reduce their doubts and problems. The latest update can be obtained immediately compare to traditional method. Customer can log in to the forum to search for more opinions from others forumers before they make a decision. FAQ is provide within the website to helps to minimize the uncertainty and increase the feeling of secure.There are many applications can enhance the customer support, these applications has improved our living standard and it bring the feel convenience.

refrences/article:
-http://en.wikipedia.org/wiki/E_commerce


Prepare by:Ka Leong